Customer Service

Customer service hours: 8:30-5:00 PM (Mon-Fri)
Customers pick-up hours: 9:00-4:00 PM (Mon-Fri)

(Except all major holidays)

Shipping & DeliveryFree shipping for all items in Canada. If you are outside Canada, please contact us to get a shipping quote at +1 (416) 792-6088. For product issues/inquiry please call 6475496996 or

Privacy & Security
We have adopted appropriate measures to ensure the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. Furthermore, each and every Aosom  Employee, mandatory or agent must abide by this Policy.
Returns & Replacements
1. If the item is received defective, please contact us immediately within 24 hours from receipt of the item. We will arrange a replacement and the return shipping cost. If we could not find a suitable replacement, a refund will be issued.
2. Items returned with the 14 days return policy may be refunded less a 20% restocking fee. The customer is also responsible for the return shipping costs.
3. If the listing price is free shipping, we will deduct the actual shipping fee from the total refund amount.
4. Please contact us before return anything. We will send a confirmation email to the buyer for the return.
5. If buyer sends back the item by C.O.D service, item will NOT be accepted.
Safe Technology: Aosom’s safe shopping is here! We aim to provide you with a safe and convenient online shopping experience. When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.It encrypts your credit card number so that it cannot be read as the information travels over the Internet.