Free shipping for all items in Canada.

Yes we ship to ship anywhere in Canada except for the following provinces YT, NT, NU. Please note that additional shipping fee may apply to remote locations and rural areas such as the following Canadian Provinces and Postal Codes: NL, A0K, A0P, A0Q, A0R, and X0A-Y9Z.

We only deliver to verified physical addresses. We do not deliver to PO Box.

Aosom.ca uses FedEx, Canpar, UPS, Sameday and Day&Ross.

When you checkout and find out that the shipping cost is not the same with the one from Shipping Section, please contact us immediately. Please provide us with your physical shipping address, postal code and phone number, our customer service will fix the problem for you manually.

All shipment will be made within 48 hours from the day that payment is verified and cleared. No weekend, holiday or after hours delivery available.

Courier companies request Customers telephone numbers as mandatory for delivery. Courier will contact you if you are not available to receive the delivery or when the driver can not find the address. The courier also needs to contact buyer if shipping damage or shipping lost occurs.

There are two methods to track your order:
1) You can see the tracking information in the order list page(Account→My orders) once your order is shipped out. The information will be automatically updated in real-time.
2) You will receive an email with the tracking number(s) after your order has been shipped. Please click the tracking number(s) in the email and you will see a webpage showing the tracking details of the shipment(s).

Due to current Coronavirus pandemic, it may take longer than usual. If you did not receive the tracking number or your item has not been delivered within 9 business days after receive our payment confirmation email, please contact us immediately. We will be unable to trace it if you contact us too late.

Most couriers do not require signature upon delivery. Driver may leave the package at your front door if nobody at home.

If you are not at home, the driver may leave the package at your front door. Re-deliveries are made only two times. If you miss the second delivery, you have to pick up the item at the station within a few days before it will be returned back to our warehouse.

When you receive your item, please check your item careful. If the package appears damaged, please write "Package Damaged" when you sign for delivery. After receive the package, please email us immediately. We will contact to proceed the damage claim. Please DO NOT throw away the boxes or packaging materials, otherwise your claim will not be honoured by the shipping company. We are not directly liable for any loss, theft, or damages, during delivery. Please be patient as we have to claim the damage with the shipping courier and send you the parts or replacement.