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FAQ Aosom
  • How can I contact you if I have a question?
    You can email us at or call us toll free at 1-647-490-6642.
    Currently all of our office teams are working remotely as the office portion of Aosom, remain closed during the Covid-19 pandemic; Holidays, Saturdays and Sundays Closed, to serve you! We are located at 307 - 7270 Woodbine Ave, Markham, Ontario, L3R 4B9.
  • How can I place my order?
    You can purchase online. We accept paypal, cash and all major credit cards.
  • Do you ship to my address?
    We can only ship to physical addresses (Street Number and Street Name) in Canada.
  • Can you ship to a PO box, APO or FPO address?
    Unfortunately we do not ship toPO box, APO or FPO address; we can only ship to a physical home and business addresses. Please note that additional shipping fee may apply to remote locations and rural areas such as the following Canadian Provinces and Postal Codes: YT, NT, NU, NL, A0K, A0P, A0Q, A0R, and X0A-Y9Z.
  • How do I track, change or cancel my order?
    You can check the status of your order anytime by logging in to our website, under the “Transactions” section click on “My Orders”. Find your order on the list and click on it to receive the tracking information. To change or cancel an order that has already been processed please contact our Customer Service department for assistance.
  • I received my tracking information but it is not showing in the carriers tracking system, what’s going on?
    Once we process your order for shipping, it can take up to 24 hours for the tracking information to load into the carriers system. Please contact our Customer Service department if your tracking information is still not available after 48 hours from shipping.
  • How long will it take to receive my shipment?
    Our warehouse is located in Toronto, ON, as a general guide it will take 2-9 business days for most orders to be received depending on distance from our warehouse.
  • My order arrived damaged or missing a piece, what do I do?
    Contact our Customer Service department by phone 1-647-490-6642 or email and we will be happy to assist you.
  • I did not receive my order, what do I do?
    Try logging into your account to track your order. If your tracking information is incorrect or not available please contact our Customer Service department for assistance.
  • I would like to return my order, how do I do that?
    First, please review our Return Policy and then give our Customer Service a call at 1-647-490-6642 and we can help you get your item returned.
  • What happens after I placed my order?
    You will receive an email with your order confirmation after you successfully placed your order, and you will also receive an invoice shortly after we ship your item(s).