BEST PRICE GUARANTEE POLICY: WE PRICE-MATCH.

We offer the Best Price Guarantee for our brands (Aosom, Soozier, Outsunny, PawHut, Qaba, Homcom, Vinsetto, Kleankin, Durhand) sold through our channels (Amazon, Walmart, Wayfair, Best Buy, The Brick, The Bay) on their respective online platforms within Canadian territory.


Eligibility

Only registered uers in Canada who have logged into their Aosom.ca website or APP accounts (not in guest mode) and made a purchase within the last 30 days are eligible.


Refund Process

If you find the same product (same barcode if provided, brand, etc.) sold at a lower price on eligible retailer websites targeting the Canadian market within 30 days of purchase, you can claim a refund of the price difference.

To claim the refund, fill out the online form, provide the order number, and attach a screenshot of the product with the lower price on the eligible retailer's website. The refund will be issued using the same payment method you used on Aosom.ca.

Once you have submitted the Price Guarantee application form, we will analyze the provided evidence and respond to your request via email.If your application is not accepted, we will inform you of the reasons.


Coverage

Note that our Price Match Guarantee covers new items (excludes clearance, refurbished and open-box items).The price to be matched must be valid (available for purchase) and cannot include coupons or additional website discounts. The price match must adhere to the same sales conditions as your purchase on Aosom.ca (excluding taxes and shipping fees.) Please note that the Best Price Guarantee refund can only be requested once per order. Websites in languages other than English and French or domain extensions other than .ca, .com, .co, and .net are not considered websites targeting the Canadian market. The price guarantee does not apply to private sellers, auction dealers, or second-hand websites. It does not apply to major promotional events such as Black Friday. Products on Aosom.ca Flash Sale are not eligible for the Price Guarantee."


If you are eligible for a refund through our Best Price Guarantee program, please visit our website's "Apply for a Price Guarantee " section.