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COVID-19 Notice

Due to the current global situation with COVID-19, we are putting forward our best efforts to maintain business and service as usual. The health and safety of our staff and customers will always be our top priority. We are working closely with all parties involved and adhering to Government guidelines to ensure minimal disruption to service, whilst maintaining the health of our customers, staff and delivery partners.

As the situation evolves, we will update this page to inform you of any changes, so please continue to check back to this page for the latest updates.

Delivery

The impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions on a daily basis, which is impacting our ability to meet our high standards of delivery time (Ontario and Quebec: 2-3 business days, Elsewhere in Canada: 5-7 business days). As a result, we have suspended the Aosom guarantee for all shipments from any origin to any destination, effectively, until further notice.

Customer Service

As usual, our Customer Service team are on-hand to assist but we are adapting our way of working. Many of our in-house agents are working from home, so please bear this in mind as we work hard to respond to your queries. Please allow up to two to three working days for us to respond.

Our telephone lines are currently experiencing an extremely high volume, we recommend you to leave your message at customerservive@aosom.ca

Ordering

There is no physical pick-up or return during this special time. Our warehouse is not accepting any unauthorized visits and you will be turned away. You can continue to order as normal. Our website has live stock information and will let you know if any item falls below 10 in our stock. Returns will continue to follow our returns procedure or contact our customer service team at customerservive@aosom.ca

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