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AOSOM CANADA INC. was established in 2011 and is headquartered in a city on the east end of Toronto called Scarborough. Equipped with a warehouse of over 55,000 square foot, Aosom supplies and serves customers throughout Canada in all 10 provinces with high quality products at inexpensive prices. With a myriad of products, Aosom caters to many categories such as: home goods, patio furniture and equipment, pet supplies and products, fitness paraphernalia and much more.
At Aosom, the goal is to take the convenience and selection of online shopping, pair it with the value of excellent pricing and service to provide a seamless buying experience like none other.
All of the products of Aosom come carefully picked and tailored to customers’ needs from our quality assured partners.
If you need any help or advice, please don't hesitate to contact one of our experienced and friendly advisors who will be more than happy to assist you within 24 hours. You can contact us at our toll free number 1-855-537-6088 (Mon-Fri) or simply contact us via email customerservice@aosom.ca. Our team will be very happy to reply you within 24 hours.

Purchase today and your item(s) get shipped out within 48 hours. Holiday hours may vary.
● Free shipping nationwide throughout Canada to all provinces. Exclusions are NT, NU, YT. Currently there is no shipping to USA.
● Your order will be fulfilled via UPS and the average estimated shipping time is as follows:
Ontario & Quebec: 2-3 business days
Elsewhere in Canada: 5-7 business days
Please note that this may vary at any given time due to order volume.
● We do not ship to PO Boxes as we require physical addresses. For condominiums and apartments we require the buzzer code during the ordering process.
● An email notification with tracking number will be sent to you once your order has been shipped out.
● Can’t wait for the shipment? Feel free to pick up your item from our location: 1251 tapscott Road, Unit 101, Scarborough, ON, M1X 1S9.

We accept payment by PayPal and major credit cards such as Visa, MasterCard, and American Express. Please confirm your shipping address before you proceed to payment. If you have any questions regarding Payments, please contact us at customerservice@aosom.ca or 1-855-537-6088 from Mon to Fri at 9AM-4PM.
Immediate payment is required. Payment needs to be received within 24 hours or the transaction may be canceled.
Please make sure your shipping address in the PayPal is correct before you make the payment.

Defective If your item arrives defective, please contact us immediately and we will arrange a pick up. Rest assured, we will cover all and every shipping cost and offer a replacement (if available) or issue a full refund without any penalties.

Warranties All of the items from Aosom come with manufacturer warranty and please adhere to that before contacting us. Should you run into any difficulties during the process, please feel free to reach out to us as we will assist you in handling the problem promptly.

Exchange Items returned within 14 days may be refunded with a 20% deduction stocking fee. The customer is also responsible for the shipping costs and the item(s) must be returned in their original sealed packaging. Items that are used cannot be returned. All and every return must be accompanied by a receipt.