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Frequently Asked Questions

Most Frequently Asked Questions

Q How can I contact you if I have a question?
Q Can you ship to a PO box, APO or FPO address?
Q I received my tracking information but it is not showing in the carriers tracking system, what’s going on?
Q How long will it take to receive my shipment?
Q I did not receive my order, what do I do?
Q I would like to return my order, how do I do that?

FAQ Topics

FAQ Aosom

Q How can I contact you if I have a question?
Q How can I place my order?
Q Do you ship to my address?
Q Can you ship to a PO box, APO or FPO address?
Q How do I track, change or cancel my order?
Q I received my tracking information but it is not showing in the carriers tracking system, what’s going on?
Q How long will it take to receive my shipment?
Q My order arrived damaged or missing a piece, what do I do?
Q I did not receive my order, what do I do?
Q I would like to return my order, how do I do that?