Yes, Aosom Canada is a legitimate and trustworthy online retailer operating across Canada . Aosom Canada Inc. has been BBB accredited since 2016 and holds an A+ BBB rating. It has a 4.5 out of 5.0 score on Trustpilot from over 6,300 verified Canadian buyers.It has been operating in Canada since 2011. and ships from Canadian warehouses. It is not a scam.
This review covers everything about shopping on aosom.ca including verified ratings, real customer reviews, Canadian shipping times, return policy details, and answers to the most common questions shoppers ask.
1. What Is Aosom Canada?
Aosom is a global e-commerce company founded in 2009 and headquartered in Wilsonville, Oregon, USA. It sells home furniture, garden products, fitness equipment, pet supplies, and children’s toys. The company operates in more than 10 countries, including Canada through its dedicated website aosom.ca.
The company runs separate regional websites for each market, including aosom.com (USA), aosom.co.uk (UK), aosom.ca (Canada), aosom.de (Germany), aosom.ie (Ireland), aosom.it (Italy), aosom.pt (Portugal), aosom.fr (France), aosom.es (Spain), aosom.ro (Romania), aosom.pl (Poland), and aosom.nl (Netherlands).
Is Aosom Canada a Separate Company?
Aosom Canada Inc. is a separate registered Canadian company, not just the US store shipping to Canada. It has its own warehouses across Canada, its own customer service team, and its own BBB Canada accreditation. The registered head office is at 307–7270 Woodbine Avenue, Markham, Ontario, L3R 4B9.
Products are sold through aosom.ca and also through Amazon.ca, Walmart.ca, The Brick, and Best Buy Canada. All products are sold under Aosom’s house brands: HOMCOM, Outsunny, PawHut, Soozier, Qaba, Vinsetto, Kleankin, and Durhand. These names appear on the packaging when your order arrives.
2. Is Aosom Canada a Legitimate Company?
Yes. Here is the evidence that confirms Aosom Canada is a real, verified business.
BBB Canada: A+ Accredited Since 2016
Aosom Canada Inc. has been BBB accredited since March 2016 and holds an A+ rating, the highest grade the BBB awards. This is independently assessed. The BBB has three verified Canadian addresses on file for Aosom Canada: Markham ON (head office), Oshawa ON, and a second Markham location.
The A+ rating means Aosom Canada has a verified history of resolving complaints, uses honest advertising, and meets the BBB Standards for Trust. It is not awarded to companies that engage in fraud or deceptive practices.
Best Buy Canada Premier Seller
Aosom Canada is a Premier Seller on Best Buy Canada, a status hand-selected by Best Buy for sellers with a proven record of customer service excellence. Premier Sellers offer free shipping on all orders, accept returns without charging a restocking fee, and ship most items within 2 business days.
Active on Canada’s Largest Marketplaces
Aosom Canada is a verified seller on Amazon.ca, Walmart.ca, The Brick, and Best Buy Canada. All four platforms independently vet their marketplace sellers. Aosom Canada’s continued presence on all of them confirms it operates as a legitimate Canadian retailer.
ScamAdviser and Payment Safety
ScamAdviser independently rates aosom.ca as very likely not a scam, noting the site’s long registration history and verified review system. Aosom.ca uses SSL encryption on all transactions. There are zero verified reports of Aosom Canada taking payment without fulfilling an order.
ComplaintsBoard
ComplaintsBoard independently rates Aosom Canada as highly legitimate. It notes that Aosom Canada has clear and detailed contact information including a physical address, phone number, and email, and resolves 84% of negative complaints on that platform.
3. Aosom Canada Ratings Across Platforms
The table below shows how Aosom Canada is rated across every major review platform and how reliable each source is.
| Platform | Rating | Reviews | Purchase Verified? |
| Trustpilot (aosom.ca) | 4.5 out of 5.0 | 6,311 | Yes |
| BBB Canada | A+ Accredited | Since 2016 | Yes |
| ScamAdviser (aosom.ca) | Likely Legit | N/A | Algorithm only |
| ComplaintsBoard | Highly Legit | 84% resolved | Yes |
Trustpilot is the most reliable source because it only allows confirmed buyers to leave reviews.
4. Why Many Canadian Shoppers Trust Aosom.ca
- Aosom Canada has been operating in Canada for over 15 years with no verified history of payment fraud.
- The company holds an A+ rating with the Better Business Bureau (BBB) and has been accredited since 2016, which requires years of consistent business conduct.
- There are over 6,300 verified Trustpilot reviews from confirmed Canadian buyers, with an average rating of 4.5 stars. Many reviewers are repeat customers.
- Aosom Canada has Premier Seller status on Best Buy Canada, indicating a strong record of order fulfillment and customer satisfaction.
- The company operates physical warehouse locations in Oshawa, Ontario and Calgary, Alberta, confirming it has real infrastructure in Canada.
- ScamAdviser rates aosom.ca as very likely legitimate, while ComplaintsBoard independently rates it as highly legitimate.
- Aosom Canada responds to all BBB complaints and has resolved approximately 84% of complaints logged on ComplaintsBoard.
5. Aosom’s Canada Policies That Affect Trust
Returns
All purchases on aosom.ca can be returned within 30 days of delivery, according to the official Aosom Canada return policy.
For defective or damaged items, Aosom Canada covers all return shipping costs and provides a prepaid label. For change of mind returns, the customer pays return shipping. Refunds are processed within 2 to 5 business days of the item being received or once your photos are accepted as the return.
Warranty
Aosom Canada products come with a one year warranty from the date of purchase. It covers manufacturer defects only. It does not cover damage from misuse, weather exposure, accidents, or modifications. Accessories such as batteries and cables are not covered. The warranty is not transferable.
6. Real Customer Reviews of Aosom Canada
The following are genuine verified reviews from Trustpilot and aosom.ca. Both positive and critical reviews are included for a balanced view.
Positive Reviews
| ★★★★★ Anjie R. Canada | Trustpilot December 2025 “The product arrived a lot sooner than expected, which made me appreciate Aosom more. I like that there are always ways to save, with Aosom offering discount codes to consumers.” |
| ★★★★★ Georgina P. Canada | Trustpilot December 2025 “Aosom gives excellent and efficient service. I had only 2 delivery issues across all my orders, both resolved immediately. I get many compliments on the items I have ordered.” |
| ★★★★★ Sandra D. Canada | Trustpilot January 2026 “The service from Aosom was excellent from start to finish. There was an issue with my order and from the moment I contacted customer service they were extremely helpful and resolved it promptly.” |
| ★★★★★ Anonymous Canada | aosom.ca 2025 “At the beginning I was looking at Aosom because the price was better than on Wayfair. A huge advantage was that Aosom.ca is a Canadian company. Very satisfied with everything.” |
| ★★★★★ Anonymous Canada | Trustpilot 2025 “I always support Canadian businesses. I have bought many products from Aosom. I have never been disappointed. Service is the best, delivery is amazing and products are of good quality.” |
7. Tips for Shopping on Aosom Canada
- Always shop directly on aosom.ca for the best prices, Canadian warranty terms, and access to Aosom Canada customer service.
- If you purchase through Walmart.ca, Amazon.ca, or Best Buy Canada, returns must be handled through that platform rather than Aosom directly.
- Use the Aosom Canada app to access additional discount codes and app-exclusive pricing, as many reviewers report saving more through the app.
- For damaged or defective items, email customerservice@aosom.ca immediately and include photos. Aosom Canada typically covers return shipping for defective products.
- Report any damage within 7 days of delivery to ensure the fastest resolution.
- The standard warranty is one year from the date of purchase, so contact Aosom Canada before this period ends if you notice any quality issues.
- Customers in Ontario can typically expect delivery within 1 to 3 business days, while other provinces usually require 2 to 9 business days.
For technical support, replacement parts, or product questions, you can reach out any time.
Aosom Canada is a trustworthy, legitimate Canadian retailer. An A+ BBB rating since 2016, 4.5 stars from over 6,300 verified Canadian buyers on Trustpilot, Premier Seller status on Best Buy Canada, and 15 years of Canadian trading history all point to the same conclusion: Aosom Canada is a real company that delivers on its promises for the large majority of customers.
The main honest caveat is outdoor product durability in harsh Canadian climates.
FAQs
Yes, for the large majority of orders. Most Trustpilot reviewers from Canada confirm that products match their descriptions and photos on the website. A small number of reviews mention minor quality concerns on specific outdoor items after extended use. Reading the individual product reviews before buying helps you avoid these cases.
Aosom Canada has an 84% complaint resolution rate and responds to all BBB filings. For product issues, email customerservice@aosom.ca with your order number and photos. Damaged or defective items are typically resolved by sending replacement parts or a full replacement item, often without asking you to return the original.
Aosom Canada Inc. is a registered Canadian company with a head office in Markham, Ontario. It operates independently from the US parent company and has its own Canadian warehouses, Canadian customer service team, and BBB Canada accreditation. Products are shipped from within Canada, not from overseas.